What's covered
Any FileRanger purchase, within 14 days, for any reason.
You do not have to have found a bug. "It did not fit how I work", "I could not get on with it", "I changed my mind", and "I bought it by accident" are all fine, and so is giving no reason at all. We will not ask you to justify the request.
The fourteen days run from the date of your purchase, which is the date on your receipt.
One thing that is not a refund question: FileRanger is a one-time purchase of $9.99 USD, not a subscription. There is no renewal, no recurring charge, and nothing to cancel. If you ever see a second charge from us, it is a mistake — tell us and we will refund it, whenever it happens.
How to request a refund
Email us, or reply to your receipt. Either works.
- Email hello@ctrlcolab.com from the address you used to buy, and say you would like a refund. Sending it from the purchase address is all the verification we need. If you cannot, include your order reference from the receipt instead.
- Or reply directly to your Paddle receipt. Paddle is our merchant of record and handles refunds on our behalf — see section 7.
We aim to acknowledge refund requests within two business days. Once the refund is issued, Paddle returns the money by the same method you paid with. How long it takes to appear is up to your bank or card issuer, and is usually somewhere between a few days and a couple of weeks.
What happens to your license
Your license ends, and we ask you to uninstall.
When a refund is issued, the license granted by the End User License Agreement ends. Please uninstall FileRanger and delete your license file. Uninstalling also removes the app's local data from your computer; your own files are untouched.
We will be honest about the mechanics here, because pretending otherwise would be silly: when a refund is issued your serial is revoked on our side the same day, and it cannot be activated on any machine again. The license check that notices a revocation runs roughly monthly, and only when the machine is online — FileRanger fails open by design, because software that can lock out a paying customer over a network hiccup is worse than software that lets a refunded copy linger a few weeks. So a refunded copy stops at its next check-in rather than the instant the refund clears. Nearly everyone does the right thing anyway, which is why we can afford to run a policy this simple.
After 14 days
Ask anyway.
Requests outside the window are at our discretion, but "discretion" here does not mean "no". If you bought it, got pulled onto something else, and only opened it three weeks later — write to us. If something is broken and we cannot fix it for you, write to us. At this price the time we would spend arguing about a refund costs more than the refund does, and we know it.
What we cannot do is take back a purchase from a year ago because you have stopped using the app. There is a limit; it is just further out than the fourteen days.
Duplicate and accidental purchases
Refunded, whenever you notice.
If you were charged twice for the same thing, or bought a second copy you did not mean to buy, tell us and we will refund it — the fourteen-day window does not apply. This holds no matter how long ago it happened. Nobody should be out of pocket for a double-click on a checkout page.
Your statutory rights
Nothing on this page reduces the rights you already have by law.
Depending on where you live, consumer legislation may give you a right of withdrawal, a right to a repair, replacement, or refund for goods that are not as described or not of satisfactory quality, or other protections. Those rights stand on their own. This policy is written to be more generous than the legal minimum, not to replace it, and where a mandatory local right gives you more than this page does, the local right applies.
Two specifics worth naming, because they come up:
- UK and EU consumers generally have a 14-day right to withdraw from a distance purchase. For digital content delivered immediately, that right can be waived at checkout — but our own 14-day policy above gives you the same window regardless, so in practice you do not need to rely on the distinction.
- California and other US consumers keep any rights conferred by applicable state consumer-protection law. The choice-of-law clause in the EULA does not remove them.
Who you are buying from
CTRL Colab LLC makes FileRanger. Paddle.com Market Limited sells it.
Paddle.com Market Limited is our merchant of record. That means Paddle — not CTRL Colab — is the seller on your order. Paddle runs the checkout, takes the payment, issues your receipt and invoice, calculates and remits VAT and sales tax for your country, and processes the refund itself. Your card details go to Paddle and never reach us.
That is a billing arrangement, not a way of passing the buck. The terms on this page are ours, and we honor them directly. There is no app store in the middle deciding whether you qualify, and no third party who can overrule the answer. Whether you email us or reply to your Paddle receipt, the outcome is the same one described above.
Fair use of this policy
We may decline a request that is plainly made in bad faith — for example, repeatedly buying and refunding the same product, or requesting a refund on a license that has been shared or published in breach of the EULA. This is a rare case and we would explain our reasoning rather than simply refusing.
We would also rather say the obvious thing: this paragraph exists so the policy is complete, not because we expect to use it. If you are reading it and wondering whether your situation counts, it almost certainly does not — just ask for the refund.
Contact
Refund requests, questions about a charge, or anything else on this page:
hello@ctrlcolab.com
FileRanger is made by CTRL Colab LLC, a New Mexico limited liability company. For legal service or postal correspondence, please contact us by email at the address above and we will provide a physical address on request.